CUSTOMER SERVICE EXCELLENCE
Customer Service Excellence is of paramount importance to us, our reputation is built on it.
This key message is applicable to the health and safety elements of our business and just as vitally to our clients and their customer experience with us from start to finish.
All aspects from sales and management teams in head office, to team members on delivering training solutions, our focus is on delivering the highest possible levels of customer satisfaction at every point of contact.
We understand that it takes a lot to impress people in today’s modern era. With the internet, it takes just two seconds to find yet another company doing roughly the same services and get the course possibly cheaper. We hear of that approach being taken many times over. But what if you could have a company you deliver an outline to…and they actually deliver, on time, on budget, to a great standard? I would suggest that ‘they’ would be worth keeping hold of. Well in this case ‘they’ are East Midlands Training Solutions (EMTS).
Because EMTS work hard to retain our customers, we work hard to be the best. We want to receive the calls over and over, we want the new client referrals through recommendations. We achieve that through diligence and care at every stage.
Many of the costs involved in supplying a superior service are invisible, from the ensuring all our staff are highly trained, ensuring our support infrastructure through specialised equipment, and H&S procedures are in great shape. It is inevitable you will find a company who will give you a slightly lower price, but we challenge you to find a company who cares more than EMTS - we stake our reputation on it.
EMTS welcome you to get in touch and look forward to hearing from you.