FREQUENTLY ASKED QUESTIONS
HOW DO I BOOK ONTO A EMTS TRAINING COURSE?
There are a number of different ways your can book onto one of our training courses:
Book over the phone
The easiest way to book onto one of our training courses is by giving us call. This process allows us to make sure you are booking onto the right training course and that all the information we need from you is correct and accurate at the time of booking. It also allows you to raise any questions about the training that you want to book
Book by email
For times when booking by phone is not convenient, we advise that you send us an email stating the name of the course you wish to book onto and the date you wish to attend. Once we receive this a member of our team will get back to you with a booking confirmation and may reply or give you a ring (if you have provided your details) if there is any information that needs clarifying urgently
HOW DO I PAY FOR MY COURSE?
Payment is requested upon booking. You can make secure card payments over the phone by calling the EMTS training centre. Alternatively cash or BACS payments can be made at EMTS Training premises. You will be issued a full VAT invoice for your payment.
WILL MY COURSE RUN? WHAT HAPPENED IF MY COURSES GETS CANCELLED?
We always do our utmost to ensure all of our courses run as scheduled. However, occasionally there may be circumstances where a course needs to be cancelled.
If the course that you are due to attend is cancelled, a member of our team will get in touch with you to inform you and we will do our best to arrange for you to attend another date for the course that is most convenient to you.
HOW LONG DO I HAVE TO WAIT FOR MY RESULTS/CERTIFICATE?
The delay on receiving your results / certificates will depend on the awarding body responsible. Here are some outlines on expected waiting times:
EMTS – Certificates will be presented to delegates at the end of the course. Where this is not possible, certificates will be sent by post to the named learner at the address of the person who made the booking within 2 weeks.
Qualsafe – Take approximately 2-3 weeks for us to receive the certificates, which we post straight out to you.
BALI - – Take approximately 2-3 weeks for us to receive the certificates, which we post straight out to you.
NPTC (City and Guilds) – It can take between 3-6 weeks from the completion date of your course to receive your results and certificate.
DO I NEED TO DO A LEVEL 2 QUALIFICATION BEFORE A LEVEL 3?
For some courses, you will be able to study the level appropriate to your job role and experience, which, may mean you can complete a Level 3 qualification before achieving a Level 2. However, some other courses require a prerequisite to be achieved before you can progress onto a higher level qualification. These vary across courses and in order to understand which applies to the course specific to your interest, a member of our team will be able to help.
There are a number of different ways your can book onto one of our training courses:
Book over the phone
The easiest way to book onto one of our training courses is by giving us call. This process allows us to make sure you are booking onto the right training course and that all the information we need from you is correct and accurate at the time of booking. It also allows you to raise any questions about the training that you want to book
Book by email
For times when booking by phone is not convenient, we advise that you send us an email stating the name of the course you wish to book onto and the date you wish to attend. Once we receive this a member of our team will get back to you with a booking confirmation and may reply or give you a ring (if you have provided your details) if there is any information that needs clarifying urgently
HOW DO I PAY FOR MY COURSE?
Payment is requested upon booking. You can make secure card payments over the phone by calling the EMTS training centre. Alternatively cash or BACS payments can be made at EMTS Training premises. You will be issued a full VAT invoice for your payment.
WILL MY COURSE RUN? WHAT HAPPENED IF MY COURSES GETS CANCELLED?
We always do our utmost to ensure all of our courses run as scheduled. However, occasionally there may be circumstances where a course needs to be cancelled.
If the course that you are due to attend is cancelled, a member of our team will get in touch with you to inform you and we will do our best to arrange for you to attend another date for the course that is most convenient to you.
HOW LONG DO I HAVE TO WAIT FOR MY RESULTS/CERTIFICATE?
The delay on receiving your results / certificates will depend on the awarding body responsible. Here are some outlines on expected waiting times:
EMTS – Certificates will be presented to delegates at the end of the course. Where this is not possible, certificates will be sent by post to the named learner at the address of the person who made the booking within 2 weeks.
Qualsafe – Take approximately 2-3 weeks for us to receive the certificates, which we post straight out to you.
BALI - – Take approximately 2-3 weeks for us to receive the certificates, which we post straight out to you.
NPTC (City and Guilds) – It can take between 3-6 weeks from the completion date of your course to receive your results and certificate.
DO I NEED TO DO A LEVEL 2 QUALIFICATION BEFORE A LEVEL 3?
For some courses, you will be able to study the level appropriate to your job role and experience, which, may mean you can complete a Level 3 qualification before achieving a Level 2. However, some other courses require a prerequisite to be achieved before you can progress onto a higher level qualification. These vary across courses and in order to understand which applies to the course specific to your interest, a member of our team will be able to help.
